Our FAQs
Frequently Asked Questions
Have questions about our offerings you need answered? Keep reading to find answers to the most common questions our clients have.
Package Inclusions
Our Umrah packages include round-trip flights, accommodation in carefully selected hotels close to the Haram, visa processing, on-ground transportation for all ziarats (sightseeing) + city to city transport, and 24/7 on-ground and online support to ensure a smooth and spiritually fulfilling experience.
Yes, we offer customizable Umrah packages. You can choose your preferred airline, hotel category, and additional ziarats. Our team will work with you to tailor the package to your needs and budget.
Flights and Hotels
After you express interest in an Umrah package, our travel consultants will present you with a selection of flights and hotels. You can choose based on your budget, preferences, and the proximity of hotels to the Haram.
We offer a range of hotels from budget to luxury, all vetted for comfort, cleanliness, and proximity to the Masjid al-Haram and Masjid an-Nabawi. Options vary from 3-star to 5-star hotels.
Visa Processing
The primary documents include a passport with a minimum validity of 6 months, completed application form and two passport-size photographs.
The processing time can vary, but typically it takes up to 2 weeks. Tourist Visas are processed within 24 hours. We recommend applying well in advance to ensure there are no delays in your travel plans.
On-ground Transport and Support
We arrange all necessary transportation starting from airport transfers to transportation between cities (if applicable) and transportation for any included ziarats. Our packages include private and group transport options depending on the package you choose.
Our 24/7 on-ground and online support includes assistance with any logistical, accommodation, or transportation issues. Our dedicated local representatives are available to ensure your Umrah experience is as smooth and spiritually rewarding as possible.
Booking and Payment
We recommend booking at least 3 months in advance, especially during peak seasons, to ensure the best flight options and hotel availability.
We accept payments via bank transfer, credit/debit cards, and some digital payment platforms. A deposit is required at the time of booking, with the full payment due 30 days before departure. Flexible payment plans are available at request. Our cancellation policy varies by package, so please review this carefully at the time of booking.
Health and Safety
Pilgrims are required to be vaccinated against certain diseases, including meningitis. The specific vaccination requirements can change, so we advise checking the latest health guidelines provided by the Saudi Ministry of Health.
