Dedicated Support
Feel Supported During your Journey with Buraq Travels
Buraq Travels ensures support throughout your travels with a comprehensive support system. We have everything from online assistance to a dedicated on-ground support team. Our dedicated support teams ensure a smooth and flawless travel experience for everyone.
On-Ground Support
Our dedicated team members are spread throughout Makkah and Madinah, ready to assist clients 24/7 with everything they need. Whether you are at the airport, hotel, or conducting Umrah, our support team will help you out.
Some of these on-ground assistance services include:
- Umrah Guide
- Assistance at airport
- Logistical support
- Emergency assistance
- Guidance on rituals
- And much more
Communication and Support
- Welcome Group: We create a WhatsApp group 48 hours before your departure, including our support team, on-ground team, the reservations team, and real-time management for real-time communication.
- Accessibility: You can access the team in person, via phone, or text for assistance or queries.
- Continuous Assistance: From pre-departure to return, we ensure continuous assistance every step of the way for all our clients.
